Takeaways: -Measuring success is crucial for understanding business performance. -Short-term solutions often lead to recurring problems. -Long-term solutions involve building processes to prevent issues. -Customer experience is a key factor in retaining clients. -Testing and measurement should reflect in financial performance. -Keeping logs of repeated issues helps prioritize problem-solving. -Focus on solving the root cause of customer complaints. -A positive customer journey is essential for business success.

Takeaways: -Identifying root causes is crucial for effective problem-solving. -Dealing only with surface issues leads to recurring problems. -Measuring the effectiveness of solutions is essential. -Immediate fixes should not overshadow long-term solutions. -Every decision should reflect in measurable outcomes.

Takeaways: -Leadership gets real when times are tough—you’ve got to step up and make hard calls. -Good leaders put their team first, not their own comfort or ego. -Doing what’s best for others might make you look bad, but it’s the right thing to do. -Stay calm and provide clarity, direction, and hope for your team when things get rough. -Pain makes you focus inward, but great leaders think about the bigger picture. -Don’t worry about what people think—focus on what’s best for your team. -Tough times call for selfless leadership—set others up for success, even if it’s hard.

True productivity involves doing the right work that leads to the desired outcomes, not just being active or busy.

Discipline and systems are crucial for producing order and keeping promises.

Michael reflects on the common leadership mistake of focusing on potential over character.

If you’re thinking about starting your own thing and you don’t know what to do, start with what you know.

Understanding a brand is more than just marketing collateral.

Creating a culture free of politics and fostering shared responsibility and trust within the team.

Draft out where you are currently standing to gain clarity and move forward towards your goals.

Michael shares the 4 things you need to focus on when starting a business.

Doing more with less in business, prioritizing efficiency and ingenuity.