Accept that failure will occur, learn from it to improve and succeed in the future.

Mapping out goals and visualizing life in years helps remove reactionary thinking and focus on meaningful work.

Choose to better yourself for you, not to keep others happy or look better for others.

Michael discusses what is real meaningful work and why you should facilitate it as a leader.

The better you are at processing and observing, the better you’re going to be at making decisions.

Active listening is key to improve your personal and professional relationships.

If you don’t fail, you won’t move forward.

If you want to serve people around you better, ask questions and listen to them.

A great leader cares about the people that have chosen to be part of their journey.

Selfishness is the reason most businesses struggle to create good customer experiences.

Long-term success in business is determined by having a clear understanding of your customers’ values and your team’s values.

Creating a customer-centric business with the purpose of prioritizing people over profits.