The importance of gathering customer information to build a successful business.

Incomplete information can lead to misguided solutions in life and business.

The shift towards authenticity in business.

A healthy team has buy in, every individual has a voice within the planning and the building of the business.

Michael reflects on one of the biggest mistakes he made when he started his company.

The difference between management and leadership. Both skill sets are essential for a successful business.

Problem-solving fails in business when we look at a problem from one direction instead of multiple directions.

The dangers of blame shifting vs. finding solutions in business partnerships.

The simplicity of business and its core elements: revenue, expenses, and making people better.

The dangers of selfish motivations in business.

The key for success in business is building a balance between marketing and your offering.

Leadership is about serving and helping others succeed.