The importance of gathering customer information to build a successful business.

Incomplete information can lead to misguided solutions in life and business.

Short-term thinking and boredom kills motivation. Focus on the journey, not just the outcome.

The shift towards authenticity in business.

A healthy team has buy in, every individual has a voice within the planning and the building of the business.

It’s important to decide and to define as an individual what profitability is to you.

Making unconscious decisions vs conscious decisions in life.

Michael reflects on one of the biggest mistakes he made when he started his company.

Acquiring skills through partnership or personal effort.

If you can’t be wrong, you can’t grow. And if you can’t grow, you can’t move forward in your journey.

Dealing with unreliable people and finding solutions for inconsistency in life and business.

Having a mindset of finding where you’re wrong and growing in those areas to become a better version of yourself.