A great leader cares about the people that have chosen to be part of their journey.

Selfishness is the reason most businesses struggle to create good customer experiences.

Long-term success in business is determined by having a clear understanding of your customers’ values and your team’s values.

Creating a customer-centric business with the purpose of prioritizing people over profits.

The importance of having a healthy balance between freedom and self-control.

Self-control ties into patience and the ability to tell youself no, especially in business and leadership.

Success is not an overnight process, but a result of consistent effort and growth.

Focus on the present, allow your work to become self-sustained before moving on to the next step.

Michael defines what speed means to him and its importance for achieving success in business.

The importance of defining what “great work” means for your business based on your customers’ perspectives and needs.

Choosing to see every moment in your life as a gift, rather than seeing them as unfair or difficult.

If you are not unified with language, you can’t be unified as a team.